star99 Terms & Conditions

Last Updated: 1 January 2026  |  Effective Date: 1 January 2026

1. Introduction

star99 is an online casino and sports betting platform operated for the Philippine market. The platform offers a range of gaming products including but not limited to slot games, live dealer casino games, sports betting, bingo, fishing games, and sabong. These Terms apply to all users of the star99 platform, including registered players, visitors, and any person who accesses any part of star99.bid.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between these Terms and any other document, these Terms shall prevail unless expressly stated otherwise.

2. Eligibility

To register and use the star99 platform, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age. This is a mandatory requirement under Philippine law and PAGCOR regulations. star99 strictly enforces this age restriction.
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, or officer of star99, nor an immediate family member of such a person.
• You must not be self-excluded from star99 or any other gambling platform under a self-exclusion agreement.
• You must have the legal capacity to enter into a binding contract under Philippine law.

star99 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification may result in account suspension and withholding of funds pending investigation.

3. Account Registration

3.1 Registration Requirements

To access the full features of the star99 platform, you must register for an account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, email address, and mobile number. You agree to update this information promptly if it changes.

3.2 One Account Policy

Each individual player is permitted to hold only one (1) star99 account. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited. star99 employs technical and manual measures to detect duplicate accounts. Where duplicate accounts are identified, star99 reserves the right to close all associated accounts and forfeit any balances therein.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your star99 login credentials, including your username and password. You must not share your account credentials with any third party. star99 will never contact you to request your password. Any activity conducted through your account will be deemed to have been conducted by you. If you suspect unauthorized access to your account, you must notify star99 immediately via live chat support.

3.4 Account Verification (KYC)

star99 is required to verify the identity of its players in accordance with applicable anti-money laundering (AML) regulations. You may be required to submit government-issued identification (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address, and proof of payment method. star99 may withhold withdrawals until verification is satisfactorily completed.

4. Deposits & Withdrawals

4.1 Deposits

star99 accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods as listed on the platform. The minimum deposit amount is ₱100 unless otherwise stated. All deposits must be made from a payment account registered in your own name. star99 does not accept deposits from third parties.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to verification requirements. The minimum withdrawal amount is ₱200. GCash and PayMaya withdrawals are typically processed within 15 minutes. Bank transfers to BPI, BDO, and Metrobank are processed within 24 hours on business days. star99 reserves the right to request additional verification before processing any withdrawal.

4.3 Currency

All transactions on the star99 platform are conducted in Philippine Peso (PHP / ₱). star99 is not responsible for any currency conversion fees charged by your bank or payment provider.

4.4 Fraud Prevention

star99 employs fraud detection systems to monitor all financial transactions. Any transaction suspected of being fraudulent, unauthorized, or in violation of these Terms may be reversed, and the associated account may be suspended pending investigation. star99 cooperates fully with law enforcement authorities in cases of suspected fraud.

5. Bonuses & Promotions

5.1 General Bonus Terms

star99 offers various bonuses and promotions to eligible players. All bonuses are subject to specific terms and conditions, including wagering requirements, minimum odds, game restrictions, and expiry periods. These specific terms are published alongside each promotion and form part of these Terms.

5.2 Wagering Requirements

Unless otherwise stated, bonus funds must be wagered a specified number of times before they can be withdrawn. Wagering requirements vary by promotion and are clearly stated in the applicable promotion terms. star99 reserves the right to void bonuses and any winnings derived therefrom if it determines that a player has attempted to abuse the bonus system.

5.3 Bonus Abuse

Bonus abuse includes but is not limited to: creating multiple accounts to claim the same bonus, using low-risk betting strategies to meet wagering requirements, colluding with other players, or any other conduct that star99 determines to be an attempt to exploit its promotional offers. star99 reserves the right to withhold bonuses and winnings and suspend accounts where bonus abuse is detected.

6. Game Rules & Fair Play

All games available on the star99 platform use certified random number generators (RNGs) or live dealer systems to ensure fair and random outcomes. The rules for each game are available within the game interface. By playing any game on star99, you agree to be bound by the applicable game rules.

In the event of a technical malfunction or error during a game, star99 reserves the right to void the affected round and return the wagered amount to the player's account. star99 is not liable for any losses arising from technical malfunctions beyond its reasonable control.

7. Prohibited Conduct

The following conduct is strictly prohibited on the star99 platform:

• Using automated software, bots, scripts, or any artificial intelligence to play games or interact with the platform.
• Colluding with other players to gain an unfair advantage.
• Engaging in any form of cheating, fraud, or deceptive conduct.
• Attempting to reverse-engineer, hack, or otherwise interfere with the star99 platform or its security systems.
• Using the platform for any unlawful purpose, including money laundering.
• Providing false or misleading information during registration or verification.
• Allowing any third party to access or use your star99 account.

Violation of any of the above may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement authorities.

8. Intellectual Property

All content on the star99 platform, including but not limited to software, game content, graphics, logos, trademarks, and text, is the intellectual property of star99 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any star99 content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by applicable law, star99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, or loss of goodwill. star99's total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount deposited by you into your star99 account in the thirty (30) days preceding the event giving rise to the claim.

star99 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis.

10. Account Suspension & Termination

star99 reserves the right to suspend, restrict, or terminate any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete identity verification within a reasonable time.
• Suspected fraudulent, illegal, or abusive activity.
• Receipt of a self-exclusion request from the player.
• Regulatory requirement or instruction from a competent authority.

Upon termination, any verified balance remaining in your account (after deduction of any applicable bonuses or amounts subject to investigation) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.

11. Responsible Gaming

star99 is committed to promoting responsible gaming. We provide tools including deposit limits, session time reminders, and self-exclusion options to help players manage their gaming activity. If you believe you may have a gambling problem, we strongly encourage you to use these tools and to seek professional help. Players must be 21 years of age or older. For more information, please visit our Responsible Gaming page.

12. Privacy

star99 collects and processes personal data in accordance with its Privacy Policy, which is available at star99.bid/privacy-policy. By using the star99 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms shall first be submitted to star99's customer support team for resolution. If the dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact the star99 support team via live chat available 24/7 on the platform, or by email at: [email protected]

These Terms & Conditions were last reviewed and updated on 1 January 2026. star99 reserves the right to amend these Terms at any time. The most current version will always be available at star99.bid/terms-conditions.